Are you getting the whole package of payment processing?
The Graphite Payments leadership will provide your business with unbeatable products and services as well as the personal attention you need. If you would like more information about Graphite Payments, please contact our office. Or, to get started now, click here.
Sales Department:
Merchant Accounts, Check Services, Equipment
Sales@graphitepayments.com
Customer Service Department:
Statement & billing questions, batch & deposit information, bank account changes, name changes, additional locations
Service@graphitepayments.com
888-228-1011 Option 1
Technical Support Department
Terminal help desk, adding new card types, repairs
Tech@graphitepayments.com
888-228-1011 Option 2
Shipping & Supplies
Paper, Ribbons, Imprinter Slips, Ink, supplies for your POS terminal
Supplies@graphitepayments.com
Risk Management Department
Please report any fraudulent sales, suspicious activity, or sales that exceed your processing estimates
risk@graphitepayments.com
ISO Relations Department
Independent Sales Offices and Agents will have more detailed support and information available on the Graphite Agent Portal (GAP). If you do not have access to this system please contact your ISO Relations Manager.
(New ISO & Agent inquiries and ISO & Agent support)
ISO@graphitepayments.com
888-228-1011 Ext. 221 - Tina Gregory, CEO
888-228-1011 Ext. 220 - Sherry Lia, President
Voice Authorization Center
Please contact when your terminal says "Call Center" or when initiating a "Code 10" verification on suspicious transactions
Visa/MasterCard: 800-944-1111 - Bank ID# 089900
American Express: 800-528-2121
Discover Card: 800-347-1111
Have your merchant ID number ready.
